In today’s business environment, your call center must operate at peak efficiency while also improving customer relationships. Our systems deliver power and flexibility in a single recording and call center evaluation platform.
Our software line-up provides you with:
- Advanced workforce management tools to help your call center keep customers, retain agents, enhance agents’ skill sets, and minimize training costs.
- Available with browser-based software designed to be intuitive to use and will significantly reduce the IT resources needed to implement and maintain them.
- Ability to create thousands of reports quickly and easily that can be viewed locally, exported to applications such as Microsoft® Excel® and Word®, and automatically emailed as PDF files.
- Weekly or Monthly report cards can be automatically delivered to Agents via email. This enables you to spot trends and respond proactively, or to compare agents, groups, supervisors, and evaluators.
- Minimal training, freeing your staff to focus on delivering great customer service. Call center personnel can design and create evaluation forms in minutes as easily as creating a PowerPoint™ presentation.
- Quality Assurance staff can listen to calls while using our software on the same screen, eliminating the need for multiple desktop displays.
We provide the most flexible solutions available, giving you the ability to record agents and instantly retrieve recordings from your desktop for weeks, months or even years. You have the flexibility to record everything, just a percentage of calls, or only those calls you define as most significant, such as large sales, orders, specific phone numbers, or call types.